Two years ago, Chartwells transitioned from a traditional canteen-style food services to an ‘innovative’ dark kitchen concept.
With the integration of digitalisation and the Time 2 Eat omnichannel platform, Chartwells has created an efficient system that delivers food to students exactly when, where, and what they desire. Their app enables students and staff to place orders for food and drinks, collect loyalty rewards and allows parents to top up their digital wallet.
David Jackson, director of campus experience at Northumbria University, said: "Chartwells Universities' approach and commitment to change stood out as truly innovative. Clearly, a lot of thinking has gone into understanding what trends are shaping consumer behaviours amongst Gen Z customers, before pulling together disparate trends and pieces of technology into one coherent operating model.
“Convenience, quality, and value are clearly incredibly important to our students, but what really stood out in the approach was the additional added value and CSR initiatives, such as the regional procurement, and cook-at-home delivery boxes, which will enrich the overall student experience and provide guidance and support during their time in Northumbria."