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Compass Group plans to open ‘frictionless store’ in Ireland

16th Dec 2021 - 06:00
Compass Group UK & Ireland has announced their plans to launch its first fully ‘frictionless store’ in a workplace during early 2022.

The store, which is a first for the food service sector, is set to open in Ireland followed by additional sites in the UK over the next year including units in the sports and defence sectors.

The new stores will utilize AiFi’s AI-powered computer vision technology that allows shoppers to purchase items in-store without having to wait in line or stop to scan and pay. Each store will typically stock a selection of both hot and chilled ‘grab-n-go’ dishes, drinks and confectionary.

Facial recognition is not needed with this technology, so customer anonymity is assured. Once inside, computer vision cameras anonymously track the shopper, adding the selected items to a virtual shopping cart. Compass employees will remain on hand to provide support to customers on site.

Ian Cranna, future of food director at Compass Group UK & Ireland, commented: “At Compass we’re constantly looking at opportunities to offer an even more convenient service to the millions of customers we serve every day, while continuing to provide access to great food and drink.

“This cutting-edge technology will provide customers with additional convenience and the ability to quickly pop into our store and pick up what they need – it’s a great solution for busy workers.”

A Compass Ireland client workplace in South Dublin was selected as the first location for this innovative, new foodservices solution. It will open as soon as working for home advice is lifted. 

Steve Gu, chief executive and founder of AiFi Inc, added: “AiFi is proud to partner with Compass Group to deploy our AI-powered frictionless shopping solution. We are combining the highest level of convenience with the very best locally sourced and prepared food offerings from Compass Group, producing a win-win for busy workers.”

Written by
Edward Waddell