Under the contract, ISS will deliver a broad range of integrated services across major hospital sites including patient food, retail catering, cleaning, security and waste management. The contract has a duration of five years, with an option to extend for a further five years. It will take effect in Q2 2026.
Scott Davies, chief executive of ISS UK & Ireland, said: “We’re delighted to strengthen this valued partnership further, built on a shared ambition to push the boundaries of innovation, collaborative thinking and continuous improvement.
“With the expansion of our delivery of private patient services at The Royal Marsden and the retention of Chelsea and Westminster, we have developed a hospitality-led offer with hotel-comparable, five-star standards – including enhanced menus, virtual concierge technology to support seamless patient engagement, a chef academy, and specialist front-of-house training. Together, we’re creating a partnership that can become a blueprint for healthcare service excellence for years to come.”