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One Retail launches first Amazon Just Walk Out store within hospital premises

30th Nov 2023 - 07:00
One Retail launches first Amazon Just Walk Out store within hospital premises
The world’s first checkout-free store using Amazon’s Just Walk Out technology in a healthcare location has been launched in The Shrewsbury and Telford Hospital NHS Trust – in partnership with One Retail and Noviniti.

Part of the new main entrance and admin hub under construction at the Princess Royal Hospital, the Market Express store will be accessible to Telford patients, visitors and staff. A guest enters the store by using their credit card, debit card or mobile wallet at the entry gate.  

The technology detects what the shopper takes from or returns to shelves and creates a virtual shopping session. When the guest completes the shopping experience, they can leave the store without waiting in line.

This Just Walk Out technology-enabled store provides a range of hot and cold food to go, such as sandwiches and salads, as well as chilled meals and groceries. Guests can also obtain hot beverages from Change Please, a social enterprise that donates all profits to tackling homelessness.

Andrew Jones, managing director of One Retail, commented: “This technology is a first in a healthcare setting and perfectly responds to the mandate for food and drinks being readily available for staff.

“This technology installation can be used by staff, visitors, and patients. This is a major step forward for the Princess Royal Hospital and brings together the best in innovation, convenience, and quality offerings.”

The newly opened Costa Coffee store will serve the same beverages and range of food as its high street stores, including toasties and breakfast items.

Louise Barnett, chief executive at The Shrewsbury and Telford Hospital NHS Trust, added: “We have listened to our patients, visitors and colleagues, who asked us to enhance our existing food and retail offer, including in the evenings. It has been positive to see so many people benefitting from the new services. 

“We are continually striving to improve our facilities for our patients, their carers, visitors and our colleagues. This investment is the first phase of our exciting investment into the Princess Royal Hospital, which will enable us to deliver excellent care for all the communities we serve.”

Written by
Edward Waddell