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Report reveals lack of communication skills is barrier to social mobility

9th Dec 2025 - 06:00
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Report reveals lack of communication skills is barrier to social mobility
Abstract
According to a new Compass Group report, social mobility is being hampered as the majority of Britons have not had training around public speaking, listening or communication.

The report, commissioned by Compass Group UK and Ireland, found that nearly two thirds (64%) have not had dedicated oracy training. Despite this, an overwhelming majority (87%) in the UK believe that strong oracy skills are important for career progression and leadership.

Individuals from the most well-off backgrounds are five times more likely than those from the least advantaged backgrounds to have had oracy training or development opportunities (51% vs 10%).

The report also found 45% of men vs 39% of women have had public speaking training, while 39% of men vs 33% of women received oracy development opportunities at school. The majority of Britons have had no dedicated oracy teaching (53%) or workplace training (64%).

Sophie Smith, chief people officer at Compass Group UK&I, said: “The ability to articulate and communicate effectively is a skill that is fundamental. From front line customer service to the corporate office, strong communication skills help to improve confidence, performance and progression for individuals within the workplace.

“It is of great concern that people from more disadvantaged backgrounds are less likely to have accessed this training, making oracy skill development a key social mobility driver. We are passionate about creating opportunities for all.

“Oracy skills are key to this in so many ways. We encourage the whole business community to provide opportunities for oracy training for all staff, to help drive business growth, career progression and social mobility. We believe that by adopting these simple steps, it is possible to positively change the lives of many people.”

Written by
Edward Waddell