The programme, which was developed and rolled out across military sites managed by Sodexo, was launched in 2024. The initiative was led by Samantha Hockey, head of HR (Defence) and Duncan Limbert, learning and development business partner for Sodexo’s Government business.
Sodexo introduced ‘The Lived Experience’ – a programme designed to address the need for attractive offers and environments that focus on enhancing wellbeing and delivering a consistent, high-quality experience for its diners on military sites.
Designed to boost engagement, confidence, well-being and pride across Sodexo’s teams delivering services at military sites across the UK, the programme was developed in line with Sodexo’s commitment to address the evolving needs and challenges of the UK Armed Forces.
To date over 2,500 employees, from frontline to senior leaders, have participated in the campaign and engagement events, also incorporating photoshoots, video footage, and printed materials. Team sessions achieved an impressive 92% overall satisfaction among all participants.
Mark Baker, chief operating officer for defence at Sodexo UK & Ireland, said: “We wanted to connect hearts and minds and embrace change with passion, pride and confidence, encouraging colleagues to play their part in the Lived Experience.
“This programme is designed to transform from the inside out, and it’s working. Thanks to Samantha and Duncan’s hard work and the deployment of this transformation programme with support from The Happy Consultancy, we have seen a marked increase in retention alongside a reduction in absence rates and increase in customer satisfaction.”