The guide, which is sponsored by Food Alert, covers all manner of food incidents, from a loss of power and water supply failure to spills, breakages and suspected food crime. It also covers enforcement, allergens, customer complaints, flooding and more.
Allen Simpson, chief executive of UKHospitality, said: “Hospitality venues are live, working environments and, invariably, incidents will happen which we’re unable to predict. Thorough preparation and knowing what to do when an incident does occur is so important, for both staff and customers.
“Whether it’s a loss of power, a flood, or a safety incident, our new Incident Guide provides businesses with the tools they need to deal with the incident on a practical basis and comply with their legal requirements. By working with partners at Food Alert and Cornwall County Council, this is the authoritative guide that every hospitality venue should have a copy of.
“I’m pleased that we’re able to produce yet another piece of expert guidance to add to the wide array already available for UKHospitality members and I’d urge everyone to grab a copy.”