The ICM is a smart solution designed to deliver speed, consistency, and convenience in self-service environments. Launching December 2025, the Panasonic NE-186N Intelligent Computerised Microwave is the ‘perfect solution’ for organisations looking to provide consistently hot, high-quality meals around the clock.
Ideal for hospitals, staff kitchens, break rooms, cafeterias, and food service stations, the ICM combines ‘cutting-edge automation with effortless operation’, enabling hot meals to be served quickly and reliably, 24/7, without professional staff.
At the heart of the ICM is its ‘innovative’ scan-to-heat system. A built-in scanner reads QR codes printed on meals, instantly triggering pre-set heating cycles.
Heating starts either automatically upon door closure or through manual confirmation, ensuring that meals are always heated safely and consistently while reducing manual input and human error.
The ICM offers flexible operation to suit different service environments. Operators can choose to run it in fully automated, assisted, or manual control, allowing meals to be heated with or without QR codes as required.
Andrew Whyte, European product and planning manager at Professional Kitchen at Panasonic, commented: “We’re thrilled to be introducing the ICM to the Professional Kitchen portfolio – it truly is a game-changer.
“Combining advanced automation with intuitive operation, it delivers hot meals quickly, consistently, and reliably, 24/7 - without the need for professional staff. The ICM is not just a microwave - it’s a smarter way to serve, saving time, reducing waste, and ensuring every meal meets the highest standard, every single time.”
With Panasonic’s Inverter Technology, the ICM provides reduced energy consumption, helping to deliver long-term cost benefits for operators and a lower environmental impact. The microwave is stackable, hygienic, and easy to clean, with a splatter shield and air filter to maintain optimal performance.