The research, titled ‘Reimagining Catering post Covid’, found 80% of people are still formulating how their company will implement remote working practices with a further 75% concerned about the challenge to company culture from hybrid working.
The research suggested in order to respond to customers’ changing needs and to enhance their experience, there also needs to be a greater investment in technology-based catering services. Bartlett Mitchell believes it is likely that more smart tills and smart vending machines will be introduced to workplace catering.
Wendy Bartlett, founder of Bartlett Mitchell, commented: “This research has been invaluable in helping us shape our future direction and activity. We know that organisations are going to have to adapt quickly, and sometimes regularly, to enable them to continue creating a work environment that is going to be fit for the new ways of working.
“It is quite telling that so many people are prioritising well-being above and beyond any product or service innovation. People are going to make the biggest difference in our new economy.”
Bartlett Mitchell was established by Wendy Bartlett and Ian Mitchell in 2000 to provide ‘bespoke’ catering services to business clients in London and the South East of England.