To gain the accreditation hospitality business BaxterStorey was required to provide a detailed overview of its inclusion activities. This submission was then assessed against evidence-based criteria. BaxterStorey’s report highlighted:
- A shift from ‘reasonable adjustments’ to more proactive ‘workplace adjustments’
- Shared accountability for inclusion at all leadership levels
- A thoughtful and data-driven approach to employee engagement and diversity monitoring
- The investment in a new human resources system described as ‘transformative’
Lyndsey Oliver, head of EDI at BaxterStorey, said: “We're on a mission to be the most inclusive workplace culture in hospitality, and we’re thrilled to be awarded silver status, it is a huge milestone for us as we continue our ED&I journey.
“When our teams feel respected and valued, they thrive – and that energy shapes the great hospitality experiences we deliver. We’ll keep asking tough questions, encouraging curiosity, and pushing for progress – because we all share the responsibility to lead and champion positive change in our industry.”
The caterer was also awarded Menopause Friendly Accreditation (MFA), reflecting its commitment to employee wellbeing and gender inclusivity. The accreditation recognises employers that meet standards in menopause training, internal communication and engagement, each assessed by an independent panel.