The duo will report to Martin Burholt, chief operations officer of ISS’ public and regulated business GHE, which comprises its Government, Healthcare and Education segments. In their first few months in role, they will be focused on the company’s vision, strategy and plans for its core healthcare segment.
ISS has already stated its commitment to be proactive partner in the creation of a seamless healthcare system, valued and admired not just by those who receive care, but also by those who dedicate their lives to delivering it.
It has crafted its Healthcare Playbook. The Playbook sets out the company’s vision and mission through initiatives including:
- Lightening the load on NHS staff, freeing up valuable clinical staff time to focus on patient care.
- Reducing strain on its infrastructure by providing sustainable, expedient project support to tackle its maintenance backlog.
- Improving patient experiences and outcomes through innovative, enhanced services and partnerships.
Martin Burholt commented: “These critical appointments reflect the way we are structuring our whole business to tackle the challenges our public sector clients face.
“As we strive to build an even deeper understanding of client and customer requirements and ambitions, Donna and Nicola are crucial to the continued genuine partnerships, the spirit of innovation, and the commitment to outstanding performance that characterise our approach in these key market segments.”
Over the coming 12 months, ISS plans to bring a number of market leading initiatives, services and products to market to support its aims in this meaningful area as it seeks to achieve its vision and mission for the benefit of the millions of people using NHS services every year.