The new units are part of major investment by South Warwickshire University NHS Foundation Trust, which partnered with One Retail, Compass Group UK & Ireland’s specialist retail sector, and Noviniti, to transform the Warwick Hospital estate.
Andrew Jones, managing director of One Retail, said: “Our partnership approach ensures patients, visitors and staff can enjoy both a trusted M&S Food and a welcoming Costa Coffee, each delivering their own unique experience.
“This development represents another exciting step in transforming hospital retail, combining convenience, quality and comfort in a modern, accessible space.”
And Sophie Gilkes, chief strategy officer at the Trust, said: “The opening of our new main entrance marks a key milestone in Phase One, improving visitor experience, wayfinding, and on-site amenities.
“We are excited to partner with One Retail and Noviniti to strengthen our food and retail offering, alongside the new restaurant, bringing improved facilities for everyone who visits or works at the hospital.
“We are scheduled to complete the fit-out of the upper floors to create two new wards during Winter 2026/27, paving the way for Phase Two. This next phase will expand clinical capacity and support us to continue to reduce waiting times and meet future service demand.”
The M&S Food outlet offers fresh, high-quality groceries and snacks, while the Costa Coffee provides a welcoming café environment serving expertly crafted coffee and light bites, said Jones.
“Designed as an integrated retail concept, both outlets operate independently but share connected till systems, allowing customers to order and pay for M&S or Costa items at either till point.
“This approach provides greater flexibility and convenience, ensuring patients, visitors and staff can enjoy a seamless service throughout the day. Both outlets are operated by One Retail and have been designed to complement each other, offering patients, visitors, and staff greater choice and convenience throughout the day.”
Andrew Miller for Costa Coffee said: “Working closely with One Retail, we’ve created a welcoming space where patients, visitors and staff can enjoy their favourite handcrafted coffee alongside the convenience of M&S Food, all within one accessible location.
“It’s fantastic to be part of this collaboration, helping to make everyday moments a little brighter for everyone who visits or works at the hospital.”
And Jonathan Houlston, chief executive of Noviniti, added: “We have been working with South Warwickshire University NHS Foundation Trust to support their transformation strategy at Warwick Hospital and, together with One Retail, the new development will greatly improve the staff, patient and visitor experience and provide an improved pathway into Warwick Hospital.”