The contract, which started in September 2021, involved 14 Hull schools making it the largest mobilisation that NYES Catering has done to date.
The implementation of the school meals service was achieved by a project team who ensured that a strong brand and marketing presence was in place and ready for the launch, including the dressing of serving areas, uniforms, menu designs and communications to parents, school teams and staff.
NYES Catering’s training and operational teams quickly mobilised in order to induct staff, train them to the high quality standard that is in place within the service and introduce new allergen safety processes in line with LACA best practice. The implementation and stabilisation process took approximately three weeks and by that time the majority of staffing issues had been stabilised.
Positive feedback from the Trust included:
- Food quality feedback was great, schools have been really impressed.
- There’s been a transformation at servery in how NYES Catering provided chopped up fruit
- All Headteachers were pleased with quality
- Given how difficult the procurement process was, the successful implementation meant the chief executive felt the procurement process “Worth every minute of it.”
NYCC head of trading Shaun Mancrief, said: “We’re really proud as a service for all that we have achieved, and all that we continue to showcase in our new ventures, and our current schools.”