The company has forged a relationship with ENSE, the UK’s premier catering equipment buying consortium, in order to renew the focus on its distribution network and offer end-user operators ‘best in class’ sales support and pricing, from initial meeting to after sales service.
Panasonic is introducing a network of regional centres, so anyone can see the oven in operation, as well as a four week, no obligation, free trial. In addition, the company has created a number of sector specific menus that are adaptable to suit customer’s needs.
The additional partnership with Total QSR, as sole service partner, ensures the customer journey is completed with a servicing and repair offer that will cover the SCV2 and the Company’s range of commercial microwave products, across the UK.
Andrew Whyte, assistant product manager at Panasonic UK Ltd, said: “It was imperative for our plans going forward to find partners we could work with who show service excellence and who are wholly focused on providing the best service possible for Panasonic, and our customers.
“The recent union with Total QSR as our service partner will mean we can offer next day service calls included in our warranties and seven days a week cover for operators with the SCV2. Plus, to align with our core microwave business, for just £250, that warranty can be extended to be fully inclusive for three years.”