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Research/Insight

Cover story – Customer Service

Written by PSC Team
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14th Mar 2013 - 15:48

In October 2011, Elior introduced eXperience, a concept based on ‘service champions’ that was designed to change the culture of the company and make the customer experience the focus of its operati

Tough talk for tough times

Written by PSC Team
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14th Mar 2013 - 14:23

In tough economic times it’s not surprising that thoughts turn to the business climate.

Coverstory – PS100 Report

Written by PSC Team
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14th Mar 2013 - 14:11

The growing numbers of people in the UK classified as overweight or obese pose a well-documented problem of ill-health and the threat of soaring NHS bills to treat the consequences of poor diet.

McDonald’s – National Apprenticeship Week

Written by PSC Team
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13th Mar 2013 - 08:44
What apprenticeships are available at McDonald’s? •    Since January 2009, McDonald’s has been providing its employees with the opportunity to gain an Intermediate Apprenticeship in Hospitality and Catering (level 2), which is accredited by leading awarding body City & Guilds

Facts about sandwiches...did you know?

Written by PSC Team
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8th Mar 2013 - 08:46
British consumers manage to munch their way through over 11.5 billion sandwiches each year – and more than half of these were made and eaten in the home; Well over 3,250,000,000 sandwiches are purchased from retail or catering outlets each year and we paid over £6,500,000,000 for them – making the average price of a sandwich almost £2.00

Rise and shine

Written by PSC Team
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28th Feb 2013 - 08:30
There are no boundaries when it comes to breakfast. As more people skip this meal at home, it offers operators the perfect chance to offer anything from a full breakfast to a cup of coffee or tea with a sweet treat to fill the gap. It is now one of the most lucrative and competitive sectors for operators and can even boost lunchtime sales as time-pressed consumers kill two birds with one stone and pick up their lunch at the same time.

Dutch delight for coffee lovers

Written by PSC Team
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28th Feb 2013 - 08:18
Customers in 23 countries across Europe are now served in a total of 13,826 coffee chain outlets with turnover topping E15 billion. And the UK is seen as the flagship of this burgeoning market. The impressive figures were revealed in Allegra Strategies’ Project 12 Cafe Europe report presented by managing director Jeffrey Young at the fifth annual Coffee Symposium in Amsterdam.

Only one in five UK consumers ever used QR codes, finds report

Written by PSC Team
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9th Oct 2012 - 08:51
It seems as though QR codes have been heralded as the next frontier of marketing for years. But research from Canadean Consumer showed that they are still barely used. Despite nine in 10 having noticed them – and 22% of consumers claiming to see them on packaging “regularly” – fewer than one in five has ever scanned them using their phone.